GENERAL SUMMARY AND SCOPE Under the clinical and administrative supervision of the Site Director, responsible for the overall supervision of clinical staff, with the exception of Medical Staff, of the assigned site(s). Directly supervises all therapists in accordance with department, State and licensure requirements. Completes all performance appraisals in a timely fashion. Oversees admission to the department by reviewing and assigning cases. ACE OF HEARTS PLEDGE The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served. ESSENTIAL TASKS, DUTIES, AND RESPONSIBILITIES Responsible for direct supervision of the assigned professional team, including maintaining appropriate staff coverage. Reviews and assigns clinical cases ensuring that the waiting list for the service is kept at a minimum and that caseload size remains within acceptable department standards. Takes ownership for understanding and managing the fiscal issues related to the operations of his/her site by: Utilizing free or cost-effective resources when available. Monitoring overall staff and department productivity by providing feedback to staff as often as necessary to assure that it falls within departmental expectations, and ensuring that disciplinary policy is adhered to relative to productivity. Actively participating in the development and implementation of new programs and services. Understands the payment mechanisms for services in his/her assigned areas of responsibility including Board Funds, Insurance, Medicaid and Medicare. Encourages client responsibility and staff attention to payment and funding issues. The Coordinator is responsible to oversee their assigned service in a manner that works towards achieving and sustaining a state of “continuous readiness” for unannounced surveys. Activities include, but are not limited to: Ensuring clinical records are current with department, and hospital and licensure accreditation standards. Communicating policy/procedure changes in a timely manner. Ensuring staff members fully utilize clinical tools such as My Outcomes and the Electronic Medical Record (EMR) to effectively manage documentation; lengths of stay, and ensure medical necessity criteria are met. Maintains open channels of communication and interacts with the community to solve problems and build a positive image. Builds and maintains positive working relationships with key referral sources. Maintains a current working knowledge of, and ensures the agency is operating in accordance with the standards which govern the provision of services, including OhioMHAS, CARF, and HFAP. Supervises staff consistent with State requirements and Firelands policies and procedures. Ensures that contemporary supervision and training strategies are practiced including: video and audio taping, assignment of reading material and direct observation of group and individual sessions. Facilitates employee education and training as it relates to services and business activities. Serves on rotation for the manager on-call system. Remains current with emergency service policies and procedures. Directly involved in clinical and administrative problems identified after normal working hours when they are on-call, including interaction with referral sources, if needed. Contributes to the site/department management team by addressing issues identified on the employee satisfaction survey, Fresh Ideas, Suggestion Boxes and ongoing verbal input provided by staff. Regularly demonstrates the ability to serve patients of all ages and of all cultural backgrounds in the routine performance of duties. OTHER TASKS, DUTIES AND RESPONSIBILITIES Attends all staff and supervisory meetings as required. Attends meetings outside the department as assigned by the Site Director. Ensures that the department complies with the Firelands Regional Health System’s Quality Improvement Program, the Infection Control Program, established policies on Corporate Regulatory Compliance and Safety/Environmental Requirements. Dresses professionally and maintains a professional demeanor with staff, clients and the community. Completes time sheets and other administrative forms. Demonstrates service excellence and ACE attitude in the performance of all responsibilities. Performs other professional duties, as assigned. KNOWLEDGE, SKILLS AND ABILITIES Master’s Degree in a mental health related field; five years clinical experience, plus appropriate license as required in the Ohio Department of Mental Health rules for provider qualifications 5122-23-01 and the Ohio Department of Alcohol and Drug Addiction Services certification standards. Computer skills sufficient to learn and utilize the electronic medical record are a mandatory requirement for all direct service staff and supervisory staff. Must possess a valid State of Ohio motor vehicle operator’s license and be insurable under Firelands’ auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request. Ability to communicate and understand both in written and oral communication. Be sensitive to the cultural needs of the individual and/or family served. Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes. Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms. Successful completion of a one hundred eighty (180) day get-acquainted period.
Location/Region: Port Clinton, OH (US)