GENERAL SUMMARY AND SCOPE Under the direct supervision of the assigned Outpatient Treatment Coordinator, provides the full range of outpatient mental health and/or chemical dependency services offered by the Behavioral Healthcare Department, including diagnostic assessment; individual, family and group psychotherapy; and crisis intervention as needed. Responsible for complying with all requirements of the continuous quality improvement program. Is independently licensed to diagnose and treat adults and/or children as applicable with mental illness and/or chemical dependency and their families as identified in their scope of practice. ACE OF HEARTS PLEDGE The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served. ESSENTIAL TASKS, DUTIES, AND RESPONSIBILITIES Timely, compliant clinical documentation and billing practices as measured by: Department standards and rules/standards set forth by Medicaid/Medicare, HFAP, OhioMHAS (treatment, prevention, and DIP standards as applicable to assigned duties) and CARF, Understands and complies with the requirement of managed care/insurance companies when treating their members, Completes all documentation using the electronic medical record; and Encourages clients responsibility by attending to and discussing payment and funding issues when necessary. Achieves and maintains an annual productivity requirement of 55% of paid hours. This is 1144 billable hours for a full-time position, part-time is prorated based on paid hours by: Accepting all appropriate case referrals, Scheduling an adequate number of sessions/billable service activities per working day, and Following department policies regarding tracking and addressing frequent no shows, and discharges clients after discussion with supervisor. Takes ownership for patient and referral source satisfaction by: Returning phone calls in a timely manner, With appropriate authorization communicates information to referral sources such as assessment outcomes, progress reports, no shows, and concerns, Actively addressing/resolving reports of dissatisfaction as they are reported, utilizing supervisory involvement as needed, and Ensuring that knowledge and practice is consistent with current information on treating culturally diverse individuals. Encourages patient responsibility and recovery by: Utilizing evidenced-based interventions/protocols including the use of group therapy when evidence supports this modality for maximizing outcomes for specific diagnoses/populations, Providing comprehensive and ongoing assessment, Referring clients to internal and external services to meet identified needs, Involving and educating family members and other natural support systems to the extent possible, Providing crisis intervention services as scheduled (includes day time and/or after hours as applicable), Utilizes “My Outcomes” to monitor client progress in treatment, and Proactively seeks and utilizes supervision and tools provided for skill building in all of his/her assigned areas of responsibility. Completes assigned courses in Relias System as applicable. Regularly demonstrates the ability to serve mentally ill and chemically dependent patients of all ages and of all cultural backgrounds in the routine performance of duties. OTHER TASKS, DUTIES AND RESPONSIBILITIES Provides input in departmental policy and planning, via e-mail, committee working staff meetings, etc. Dresses professionally and maintains a professional demeanor with staff, clients and community. Attends all staff, supervision and treatment team meetings as required and provides audio/video tapes as required for training. Participates in department performance improvement activities as assigned and attends required training. Demonstrates service excellence and ACE in the performance of all responsibilities. Performs other professional duties, as assigned. KNOWLEDGE, SKILLS AND ABILITIES Master’s degree in a mental health related field, plus appropriate independent license as required in the OhioMHASrules and certification standards. Heart Saver and First Aid certification within 6 months of hire. Computer skills sufficient to learn and utilize the electronic medical record are a mandatory requirement for all direct service staff and supervisory staff. Ability to effectively understand and communicate in both written and oral form. Sensitive to the cultural needs of the individual and/or family served. Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes. Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms. Successful completion of a 180 day get-acquainted period.
Location/Region: Fremont, OH (US)