GENERAL SUMMARY AND SCOPE Responsible for fulfilling the VR (Vocational Rehab) Case Coordinator role for the Opportunities for Ohioans with Disabilities (OOD) VRP3 Recovery to Work program. Vocational Rehab services provided by Firelands assist consumers with mental illness, drug and/or alcohol diagnosis and/or a physical disability in seeking and maintaining meaningful employment opportunities that match their interests and skills. The VR Case Specialist reports to the Employment Services Coordinator. ACE OF HEARTS PLEDGE The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served. ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES Completes the Coordinator Functions as required by OOD and the VRP3 Recovery to Work contract as follows: Conducts interview with client to assess vocational needs (i.e., gathers information regarding client’s disability, functional limitation, work history, social history, educational background & special interests) & prepares detailed report of interview. Obtains medical/psychological information to make a recommendation regarding consumer eligibility for VR services. Secures the necessary diagnostic assessment documentation to identify functional limitations to employment and make recommendation regarding the eligibility and order of selection decision. Consults with other professionals regarding consumer needs/issues. Counsels eligible consumers toward increased functioning and mutually agreeable vocational goals based on assessment of interest, values, capabilities and vocational handicap. Prepares a comprehensive assessment incorporation consumer informed choice, medical/psychological information and outcomes from vocational rehabilitation assessments to determine appropriate vocational rehabilitation goals. Counsels clients on personal problem, career planning & emotional effects of disability & develops individualized plan of services for each client, orders rehabilitation services & authorizes their purchase. Develops for those who are eligible a comprehensive individual written vocational rehabilitation program (IPE). Plan is approved of by OOD Liaison Counselor. Initiates the vocational rehabilitation program via the OOD case management system and monitors ongoing vocational rehabilitation process. Monitors client’s progress via review of progress reports, meetings & telephone contacts & identifies service plan amendments or need for additional services. Coordinates vocational rehabilitation services which may include medical/mental health restoration services, job seeking skills training, job search and job coaching services. Utilizes community resources when available to assist in the vocational rehabilitation process for eligible consumers. Adheres to consumer confidentiality throughout the vocational rehabilitation process. Maintains case records according to OOD policy, federal and state regulations. Documents individual progress in OOD case management system. Appropriately conducts case closure as required by individual consumer needs and OOD policies. Ensures timely completion of case coordination service documentation: Completes authorizations for services on a monthly basis to ensure no disruption in the provision of VR services to eligible consumers. Reviews and approves reports/bills submitted by Vendors for prompt payment. Completes monthly time sheet documenting case coordination work by the 10th of each month for the previous month. Completes all other documentation within established timeframes. Takes ownership for consumer satisfaction by: Returning phone calls in a timely manner, with appropriate authorization. Scheduling all new referrals within one week of request to initiate the VR eligibility process. Actively addressing/resolving concerns as they are reported, utilizing supervisory involvement as needed. Ensuring that knowledge and practice is consistent with current information on treating culturally diverse individuals. Providing consumer satisfaction surveys to consumers at the time the Individualized Plan for Employment (IPE) is developed as well as at case closure for all consumers. Regularly demonstrates the ability to serve mentally ill patients of all ages and of all cultural backgrounds in the routine performance of duties. OTHER TASKS, DUTIES AND RESPONSIBILITIES Attends all staff, supervisory and community meetings as required. Dresses professionally and maintains a professional demeanor with staff, consumers, and community. Participates in department performance improvement activities as assigned and attends required training. Demonstrates service excellence and ACE in the performance of all responsibilities. Completes educational requirements and monthly competencies as assigned. Performs other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Bachelor’s degree in a mental health, vocational rehabilitation, or related field is required, and the degree must be on the approved list of degrees of the Opportunities for Ohioans with Disabilities. Experience working with individuals who have a mental, physical or alcohol or other drug disorder is strongly preferred. Experience in employment/rehabilitation is a plus. Understand the effects of behavioral health disorders/physical disabilities on the vocational development and functioning level of consumers. Have working knowledge of accessibility and assistive, rehabilitative and ergonomic technology, and accommodations in employment environments. Maintains ongoing training and/or knowledge of rules, regulations, new programs, and local/state/federal guidelines applicable to the population served. Compiles and maintains occupational, educational, and labor market information to assist clients in making informed choice throughout the development of their goals and objectives. Must have the ability to work flexible hours to meet the needs of the consumers. CPR, NVCI, and First Aid certification within 6 months of hire. Computer (and other office equipment) skills sufficient to complete employment related documentation and employment related requirements. Ability to be mobile and possess a valid State of Ohio motor vehicle operator’s license and be insurable under Firelands’ auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request. Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes. Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms. Successful completion of a 180 day get-acquainted period. Completes educational requirements and monthly competencies as assigned.
Location/Region: Port Clinton, OH (US)